Privacy Policy
Netz Werk Engineering GmbH
Untere Schwärzistrasse 56d
8872 Weesen
Switzerland
Phone: +41 76 548 65 61
Email: info@nw-shop.ch
1. General
The protection of your personal data is important to us. We process personal data confidentially and in accordance with applicable data protection law, in particular Swiss data protection law.
This privacy policy informs you about what personal data we process in connection with your visit to our website, the use of our online shop, an order, a contact request, or the use of our communication channels.
2. Controller
The controller for data processing on this website is:
Netz Werk Engineering GmbH
Untere Schwärzistrasse 56d
8872 Weesen
Switzerland
Email: info@nw-shop.ch
Phone: +41 76 548 65 61
3. What data we process
In particular, we process the following personal data, where necessary:
- First name and last name
- Billing and shipping address
- Email address
- Phone number
- Order and payment information
- Information about ordered products
- Voluntary messages, notes or comments within an order
- Content of messages you send us via email, phone or WhatsApp
- Technical data such as IP address, device information, browser data, and information about the use of our website
4. Purposes of data processing
We process personal data particularly for the following purposes:
- For the provision and operation of our website and online shop
- For the processing of orders and contracts
- For delivery and invoicing
- For communication with you
- For processing inquiries and support requests
- For improving our offering and our website
- For ensuring the security and stability of our website
- For fulfilling legal obligations
5. Shopify as a shop system
Our online shop is operated via Shopify. Shopify provides the technical platform, hosting, and various functions for sales and order processing. Shopify indicates that questions regarding the processing of personal data by a shop should primarily be directed to the respective merchant or their privacy policy. Shopify also offers features for privacy pages, cookie banners, and privacy settings in the admin area.
When using our shop, personal data may also be processed by Shopify, including technical usage data, order data, payment information, and delivery information, as far as this is necessary for the operation of the shop. Further information can be found in Shopify's privacy policy.
6. Orders and contract processing
When you place an order in our shop, we process the data necessary for contract fulfillment. This includes in particular your name, address, contact details, ordered products, delivery information, payment information, and any comments you provide with the order.
We process this data for order processing, delivery, invoicing, customer service, and to enforce our contractual claims.
Orders can only be placed as a guest order. A customer account is currently not offered.
7. Payments
For processing payments, we process the necessary payment and order data. Depending on the chosen payment method, this data is forwarded to the payment service providers used.
In particular, we offer the following payment options:
- Credit card
- Shopify Payments
- PayPal
- Apple Pay
- Google Pay
- TWINT
The processing by the respective payment service provider is subject to their own data protection responsibility.
8. Shipping
For the delivery of your order, we transmit the necessary data to the shipping service provider used. This includes in particular your name, delivery address, and, if necessary, further delivery information.
Shipping is mainly handled by Swiss Post.
9. Contact via email and phone
If you contact us by email or phone, we process the information you provide and the content of your message to process your request, communicate with you, and, if applicable, to initiate or process a contract.
10. WhatsApp Communication
We offer you the possibility to contact us via WhatsApp. This can be done using a WhatsApp widget integrated into our website or a corresponding link.
If you communicate with us via WhatsApp, your phone number, profile name, the content of your message, and other information you voluntarily submit will be processed. WhatsApp states in its legal information that WhatsApp carries out its own data processing when using WhatsApp Business. For the general use of WhatsApp, WhatsApp also refers to its general privacy policy.
Please note that when using WhatsApp, data processing outside of Switzerland cannot be ruled out. If you do not wish this, please contact us by email or phone.
11. Newsletter
We offer the option to subscribe to a newsletter. If you subscribe to our newsletter, we process the contact details you provide, in particular your email address, to send you information about our products, offers, or news.
Subscribing to the newsletter is voluntary. You can unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter or by notifying us.
12. Social Media
Our website contains links and, where applicable, content from Instagram, TikTok, YouTube and Facebook.
If you click on corresponding links or if integrated content is loaded directly, data may be transmitted to the respective provider, in particular technical usage data such as your IP address or browser information. The respective providers are responsible for the data processing by these platforms.
13. Cookies and similar technologies
Our website may use cookies and similar technologies. These may include technically necessary cookies required for the operation of the Shopify shop. Shopify also provides merchants with functions to manage privacy pages, cookie banners and other privacy options in the shop.
You can set your browser to restrict or delete cookies. Please note that this may limit individual functions of the website.
14. Analysis and Tracking
We currently do not actively use Google Analytics or any separate external analysis or marketing tracking services such as Meta Pixel or Google Ads Conversion Tracking.
Should such services be used in the future, this privacy policy will be adjusted accordingly.
15. Disclosure to third parties
We disclose personal data to third parties as far as this is necessary for the operation of our website, contract fulfillment, delivery, payment processing, communication, or due to legal obligations.
This may include, in particular:
- Shopify
- Payment service providers
- Shipping service providers
- IT and hosting service providers
- Communication services such as WhatsApp
- Authorities or courts, as far as we are legally obliged to do so
16. Disclosure abroad
When using Shopify, WhatsApp and other technical services, personal data may be disclosed abroad. Shopify points out that personal data may be processed internationally within the scope of its services. Similarly, cross-border data processing may occur when using WhatsApp.
We ensure that such disclosures are made only within the framework of applicable law.
17. Retention period
We retain personal data only for as long as necessary for the stated purposes or as required by law.
In particular, we store data:
- as long as it is necessary for contract fulfillment
- as long as legal retention obligations exist
- as long as legitimate interests in retention exist, for example, for asserting or defending claims
18. Data security
We take appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, or unlawful processing.
19. Rights of data subjects
Within the scope of applicable data protection law, you have the right, in particular, to request information about the personal data processed by us, to have inaccurate data corrected, and under certain conditions, to request a restriction of processing or deletion.
Requests regarding this can be sent to the following address:
info@nw-shop.ch
20. Changes
We may amend this Privacy Policy at any time, particularly if our services, the services used, or legal requirements change. The version published on our website at the time shall apply.